Privacy policy

Sofrito Foods, LLC (“Sofrito Foods”) values its customers, their information, their privacy and their trust. This Privacy Policy explains how we collect, use and protect your Personal Information Specifically, this Privacy Policy applies to Sofrito Foods’ collection, use, processing, storage, and transfer of information associated with Sofrito Foods’ website, www.cocinadefillo.kitchen (the “Site”). By using the Site, you agree to this Privacy Policy, which is part of our Terms of Use. If you do not agree to the practices in this Privacy Policy or our Terms of Use, do not use the Site.

Throughout this Privacy Policy, we refer to the term “Personal Information.” “Personal Information” is data which uniquely identifies, describes, is associated with, or could be linked to you. It includes your name, birthdate, postal address, email address, telephone number, account numbers, and other information associated with you.

Personal Information does not include anonymous or aggregated data that can no longer be used to identify a specific person, even if combined with other data. Also, some of our customers are businesses, companies, institutions, or other entities rather than individuals. We do not consider Business Information, such as title, employer’s name, work email, work phone number, work address, and other similar business information, to be Personal Information.

Information We Collect

Information Collected Directly From You

Through our Site, we may collect your name, email address, the subject of your inquiry, along with your inquiry itself so that we may address your question. We may also use this information in marketing our business and products which may be of interest to you.

We also collect your Personal Information and your feedback on our “Recipes” page. This information is collected to consider your thoughts on our recipes and to send you information about products and services of ours that may be of interest to you. You may also provide us with Personal Information as part of a purchase or when you contact us through our email address or social media pages.

Our Site is not directed to children under age 13 and we do not knowingly collect Personal Information from children under the age of 13. If you learn that your child has used our Site to provide us with such Personal Information without your consent, please e-mail us at privacy@cocinadefillo.com.

Other Information We Collect

In addition to collecting information directly from you as described is this Privacy Policy, we also automatically gather information when you browse or view our Site. We use cookies, web beacons, pixels, and other tracking technologies for authentication, remembering your settings, location and preferences, and analyzing your clicks and movements on and to the Site. We use this information to make sure that the Site, and its associated parts, are functioning properly and to provide you with information which may be useful to you.

Cookies

A cookie is a text file that is stored on your computer. As text files, cookies cannot read information on your hard drive, run programs or deliver viruses to your computer. It also tracks the site you just visited, which Sofrito Foods pages you visit, the type of device accessing our site and the locale of the computer for that IP address. The cookie does not gather or retain your email address or other Personal Information. Our cookies generally fall into one of four categories: Essential, Functional, Analytics and Target.

Essential Cookies are necessary to provide you with products and services available through our Site. If you refuse them, it will impact your ability to access some of the Site’s functions and features.

Performance Cookies help us enhance the performance and functionality of our Site and services, but are not necessary for your use. Still, certain functions or features may become unavailable if you refuse them.

Analytics Cookies collect information that is used to help us understand the use of our Site, products and services, the effectiveness of our marketing campaigns, or to help us customize our Site to enhance your experience.

Target Cookies record your visit to our Site, the pages you have visited and the links you have followed, so we can recognize you as a prior visitor and track your activity on our Site and others you visit. These Cookies remain on your device for us to use during a next visit to our Site. In contrast to these “persistent” cookies, some cookies (“session cookies”) are deleted when your browsing session has ended.

Web beacons are often used in combination with cookies. They are not used to access Personal Information

Website Analytics

We use Shopify in connection with our Site to gather data such as age, gender and interests to provide advertising targeted to suit your interests and preferences. These companies also use automated technologies to collect information when you click on our ads for marketing purposes.

Use of Your Personal Information

We use your Personal Information to further our legitimate business interests, including but not limited to, (1) to transact business; (2) to provide information about our company and products; and (3) to communicate with Site visitors.

We may use your Personal Information to send you requested information, to personalize content for you, to compile, analyze, and better understand user data, demographics and behavior, and to detect, investigate, and prevent activities that may violate our policies or any law or regulation.

We may also use your Personal Information to communicate with you about our products and services and to administer promotions, surveys, contests and sweepstakes in which you might participate.

We also use the information automatically collected about you during your use of the Site to improve the effectiveness of our website, operations, mobile experience, or marketing efforts or as otherwise described in this policy or our Terms of Use, to prevent against fraud and theft, and to protect our Site’s visitors and our business.

Our employees and agents may view your Personal Information, on a need-to-know basis, in connection with the performance of their jobs or our business operations.

Sharing Your Personal Information

As a general rule, we do not sell any information we collect from you.

We will not disclose any of your Personal Information without your permission, except under those circumstances as required by law or otherwise permitted under this Policy. We may share your Personal Information in the following circumstances:

We may provide your Personal Information to our partners to assist us in operating transacting business and communicating with you. When we do so, we will exercise reasonable care to ensure that such partners are prohibited from using that information for any other reason and that such Personal Information is maintained securely and privately.

We may disclose your Personal Information if we determine that disclosure is reasonably necessary to enforce our Terms of Use, this Privacy Policy or to otherwise protect our operations, clients or users.

We may release your Personal Information to others (including law enforcement) if we believe such release is reasonably necessary to (1) comply with the law or legal process; (2) enforce or apply the terms of applicable terms of use; (3) detect, prevent, or otherwise address fraud, security or technical issues; (4) or otherwise protect the rights, property or safety of others.

We may sell, transfer and/or disclose your Personal Information as part of a sale of assets, merger, acquisition, bankruptcy or insolvency event involving all or a part of our business.

In addition, we may share aggregated, non-individual, deidentified information with third parties for lawful purposes.

California Privacy Rights

If you are a California resident, you may have certain rights with respect to your personal information including the following rights:

the right to know, by way of our Privacy Policy and any specific inquiries you direct to us, where personal information we have about you comes from, what we use that information for, whether it is being disclosed or sold, and to whom it is being disclosed or sold;
the right to “opt-out” of Sofrito Foods’ sale of your personal information to any third parties;
the right, with some exceptions, to have your personal information deleted from Sofrito Foods’ possession or control; and
the right to receive equal service and pricing from Sofrito Foods even if you exercise any of your privacy rights.

California Civil Code Section 1798.83 permits users of the Site who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, or if you have any questions or concerns about your California privacy rights, our Privacy Policy or our use of your personal information, please send an e‐mail to privacy@cocinadefillo.com, or write us at:

Sofrito Foods LLC

Attn: California Privacy Rights

PO Box 513

Geneva, IL 60134

For all California residents, any such inquiries shall be responded to within forty-five (45) days and at no cost to you. We must verify your identity with respect to such inquiries. Depending on the nature of the Personal Information at issue, we may require additional measures or information from you as part of that verification.

If you are a California resident under the age of 18, and a registered user of any Site where this policy is posted, California Business and Professions Code Section 22581 permits you to request and obtain removal of content or information you have publicly posted. To make such a request, please send an email with a detailed description of the specific content or information to privacy@cocinadefillo.com. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested.

European Privacy Rights

If you are an EU resident, you are afforded certain rights regarding the processing of your personal data, including:

Access. You have the right to know if we are processing personal data about you and, if so, to access and obtain a copy of personal data about you, as well as information relating to the processing of that data.
Correction. You have the right to have us promptly correct or update any personal data about you that is inaccurate or incomplete.
You have the right to request deletion or erasure of your personal data in a number of circumstances as required by law, including when no longer need the personal data for the purposes for which it was collected, you have withdrawn consent or, when we are relying on legitimate interests as a legal basis, and your rights override our legitimate interests.
Portability. You have the right to obtain a copy of the personal data we hold about you in a structured machine-readable format and to have it transmitted to another controller. This right only occurs where we are relying on your consent or performance of a contract as our legal basis and the processing is carried out automatically.
Restriction of Processing. You have the right to restrict or limit the ways in which we process your personal data when you contest the accuracy of the personal data, when your data has been obtained by us unlawfully, when you have objected to our processing of the data and we are considering whether to cease processing, or when we no longer need to process the personal data.
Withdrawal of Consent. When we rely on consent as the basis for processing personal data, you have the right to withdraw your consent.
Objection. You have the right to object to our processing of your personal data when we are relying on legitimate interests as our legal basis and your rights override our legitimate interests in processing their personal data. You also have the right to object to our processing of their personal data for direct marketing purposes.
Complaint. You have the right to make a complaint about our personal data handling practices to your local Supervisory Authority.

If you have questions or concerns about these rights and how they relate to this Privacy Policy or the Site, please direct your inquiries to privacy@cocinadefillo.com or write us at:

Sofrito Foods LLC

Attn: European Privacy Rights

PO Box 513

Geneva, IL 60134, USA

Links to Other Websites

Our Site may contain links to third party websites. If you click on those links, they will take you from our Site. We are not responsible for the content of these websites or the privacy practices of the third parties that own or operate them. You should read their privacy policies and terms of use.

Retention

We retain personal data pursuant to our records retention program, for as long as is necessary for the purposes set out in our Privacy Policy unless a longer period is required under applicable law or is needed to resolve disputes or protect our legal rights.

Data Movement

We process data, including Personal Information, in the United States. We transfer your Personal Information to another organization or a country only with your consent or to perform a contract with you, and consistent with the practices described in this Privacy Policy.

Security Measures

We seek to use reasonable organizational, technical and administrative measures to protect personal data within our firm. Unfortunately, no data system can be guaranteed to be secure at all times. If you have reason to believe that your interaction with us is no longer secure, please immediately contact us.

Your Access and Consent to Use of your Personal Information

You may correct, update, amend or inquire about the Personal Information you have provided to us by sending an email to privacy@cocinadefillo.com by postal mail at Sofrito Foods LLC, PO Box 513, Geneva, IL 60134, or by phone at 1-888-441-1951. On any email or postal letter you send, please include “Privacy” in the subject line.

We may need to verify your identity before providing you with Personal Information or updating it in our system.

If you do not consent or want to withdraw your consent for us to collect, use, or disclose your Personal Information as described in this Policy, please contact us by email at privacy@cocinadefillo.com, by postal mail at Sofrito Foods LLC, PO Box 513, Geneva, IL 60134, or by phone at 1-888-441-1951. In your request, please identify the Personal Information at issue and the collection, use, or disclosure you wish to stop.

Denying or withdrawing consent may prevent us from providing you with some or all of the products, services, or information you request.

You may opt-out of receiving marketing-related emails by clicking the "unsubscribe" link at the bottom of any email you receive from us or emailing us at privacy@cocinadefillo.com or by calling 1-888-441-1951.

If you opt-out from receiving marketing emails or text messages, we may still send you communications about your account, orders, customer service inquiries, and other matters.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes and clarifications will take effect immediately upon their posting on the Site and we will change the “Last Modified” date below.

Questions or Comments

If you have any questions or comments about this Privacy Policy, please e-mail us at privacy@cocinadefillo.com or send us a letter at:

Sofrito Foods LLC

Attn: Privacy Department

PO Box 513

Geneva, IL 60134

Last Modified: [January 7, 2020]